Refund & Return Policy
Last Updated: [01/02/2025]
At Raredvds.net, customer satisfaction is our priority. Please review our Refund & Return Policy to understand the conditions for refunds, returns, and exchanges.
Refund Policy
We may offer refunds in the following cases:
Non-Delivery of Product:
If you do not receive your product due to an issue with the mail or courier service, you may be eligible for a refund. Proof of a report filed with the courier or mail service may be required.
Defective or Damaged Product:
If the product has defects or is damaged upon delivery, please contact our Support Team to request a refund or replacement. You may not need to return the defective product.
Product Not as Described:
If the product significantly differs from its description, you may request a refund. Please ensure that you have reviewed all product details, including descriptions, videos, or samples, before purchasing.
Return Policy
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Products must be in original condition, including its original packaging.
- Return requests can be submitted via the My Account section on our website.
Defective or Damaged Items
If your product is defective or damaged, you may not need to return it for a refund. Contact our Support Team to resolve the issue or to request a replacement at no extra cost.
Sale Items
Products purchased during sales or promotions are also eligible for returns, provided they meet the return conditions outlined above.
Exchanges
We offer a 30-day exchange policy for products that do not meet your expectations or do not fit. Exchanges can be processed for items of equal value.
Order Cancellations & Modifications
Orders are processed promptly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. While we will try to accommodate changes, modifications or cancellations may not be possible once an order has been shipped.
Conditions for Refunds & Returns
- For refunds due to non-delivery, proof of a missing item report may be required, but product return is not applicable.
- For refunds due to defective or damaged items, product return may not be necessary.
- For all other returns, the product must be returned in full, including all components and original packaging.
- Refunds cannot be processed for items missing original packaging or components unless the issue falls under non-delivery or damage.
Contact Us
If you have questions or need help with a refund, return, or exchange, contact us at: Email: [email protected]
We are here to ensure your experience with Raredvds.net is seamless and satisfactory.
